Secure SMS Voting

Quick and easy SMS voting for secret ballots.


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Benefits at a glance


SMS voting is our second most popular option with voters. People can text their voting preference to a mobile number from anywhere in the world. Combine it with an online voting channel to give your voters greater flexibility and maximise participation in your ballot.

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    Authenticated

    Minimise fraud and enhance legitimacy with voter authentication. Learn more

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    Secret

    The SMS voting process is automated so voter preferences remain anonymous. Learn more

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    Flexible

    SMS a dedicated mobile number to vote from anywhere, anytime.

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    Complimentary

    Combine with an online voting option to maximise participation.

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    Accurate

    Votes are automatically counted in real time. System rules prevent invalid or multiple votes.

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    Receipt by SMS

    Once the vote has been successfully submitted a receipt SMS is sent back to the voter.

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    Cost effective

    No expensive postage, material or handling costs.

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    Easy to use

    You don’t need internet, and it only takes a minute to vote.

How SMS Voting Works


SMS Voting works best for one question ballots, such as a vote on an enterprise agreement. The process is completely automated. For it to work, voters must message a dedicated mobile number in a specific format for their ballot.

SMS voting examples messages

1. Create a Text Message


To vote by SMS a person will create a new text message on their mobile phone and enter:

  • A GoVote generated 11 digit PIN, followed by a space
  • A verification detail, followed by a space (see below)
  • Their preference (e.g. yes or no)

A verification detail could be a payroll ID, member number or similar. Access will be setup before the ballot with either a PIN, which we call authenticated only, or a PIN and the additional verification item, which we call authenticated and verified. The verification detail would not be required for authenticated (PIN) only ballots.

2. Voting Receipt


The text message is sent to the GoVote mobile number. If the text message format and authentication details are correct the voting preference will be recorded. A receipt number will then be sent back to the voter’s mobile by SMS. The voter (or an independent auditor) can use the receipt to confirm the vote was successfully lodged. This offers a level of transparency that you don’t get with anonymous in person or postal voting.

1. Create a Text Message


To vote by SMS a person will create a new text message on their mobile phone and enter:

  • A GoVote generated 11 digit PIN, followed by a space
  • A verification detail, followed by a space (see below)
  • Their preference (e.g. yes or no)

A verification detail could be a payroll ID, member number or similar. Access will be setup before the ballot with either a PIN, which we call authenticated only, or a PIN and the additional verification item, which we call authenticated and verified. The verification detail would not be required for authenticated (PIN) only ballots.

SMS Voting example messages

2. Voting Receipt


The text message is sent to the GoVote mobile number. If the text message format and authentication details are correct the voting preference will be recorded. A receipt number will then be sent back to the voter’s mobile by SMS. The voter (or an independent auditor) can use the receipt to confirm the vote was successfully lodged. This offers a level of transparency that you don’t get with anonymous in person or postal voting.

Key Points


How to Vote

The SMS voting channel doesn’t have detailed voting instructions built in, so it’s important that voters can access these separately by email or post. Generic instructions are also available online.

Authentication Details

Voters will need their 11-digit GoVote PIN numbers to vote. These are included in the instructions sent by email or post. They can also be distributed in short form via text message directly by GoVote.

SMS Format

Voting instructions will guide voters on the required text message format. It’s important that people stick to it. If unsuccessful a text message is sent back to the voter with details of the error.


That’s it!

Simplicity on the outside, expert software on the inside. We strive to make the SMS voting process as simple as possible without compromising on the fundamentals of security and anonymity.



Voting you can count on


GoVote is Australia‚Äôs industry leader in the planning, management and delivery of secure, independent ballots and elections. We work across all industries with organisations big and small, public and private, including some of Australia’s most recognisable names. Our voting services can save you time and resources, and ensure your vote is conducted to meet any governance requirement.



Client Logos NAB, SA Gov, ABS
Client Logos NT Gov, RBA, Elders

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