Telephone Voting

Secure, straight forward telephone voting for secret ballots.

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Benefits of telephone voting

Telephone voting can benefit voters who have lower levels of computer literacy. Almost everyone is familiar with using a phone, and that familiarity is one of the key advantages of audio prompted voting. Compared to SMS, the other main advantage is the built in help.

telephone voting

  • Authenticated

    Minimise fraud and enhance legitimacy with voter authentication. Learn more

  • Secret

    Voting preferences remain anonymous. Learn more

  • Flexible

    Vote using any landline, mobile phone, or through VOIP.

  • 1800 Number

    We use a 1800 number which means it’s free for your voters to call and vote by telephone.

  • Accurate

    Votes are automatically counted in real time. System rules prevent invalid or multiple votes.

  • Cost effective

    No expensive printing, postage or handling costs.

  • Built in help

    Custom audio prompts guide voters through the process.

  • Easy to use

    It only takes a few minutes to vote over the phone.

How Telephone Voting Works

Telephone voting works best for single question ballots, such as voting on an enterprise agreement. The process is completely automated. We ask for some details to verify a voter’s identity before they can lodge their vote. Here’s how it works.

1. Call the Number

Voters will be given two GoVote numbers in their instructions; one for support, and the other for the telephone voting system. Voters can lodge their vote by calling from a mobile, landline, or through the internet using a VOIP service such as Skype.

telephone voting landline mobile VOIP Skype

1. Call the Number

telephone voting landline mobile voip skype

Voters will be given two 1800 telephone numbers in their instructions; one for support, and the other for the telephone voting system. Voters can lodge their vote by calling from a mobile, a landline, or through an internet-based calling service (VOIP).

telephone voting number pad

2. Follow the Prompts

After calling the number, voters will be asked to use their phone’s number pad to authenticate against the system and then confirm their vote. Authentication will require either:

  • A GoVote generated numeric PIN. We refer to this as “authenticated only”.
  • A GoVote generated numeric PIN, and an extra piece of information, such as an employee or payroll number. We refer to this as “authenticated and verified”.

We customise the telephone voting script for your ballot. Voters will hear the ballot question and available responses before being asked to select their preference. Built in rules prevent invalid votes from being submitted, and because of the authenticated environment, no one can vote twice.

2. Follow the Prompts

telephone voting number pad

After calling the number, voters will be asked to use their phone’s number pad to authenticate against the system and then confirm their vote. Authentication will require either:

  • A GoVote generated PIN. We refer to this as “authenticated only”.
  • A GoVote generated PIN, and an extra piece of information, such as an employee or payroll number. We refer to this as “authenticated and verified”.

We customise the telephone voting script for your ballot. Voters will hear the ballot question and available responses before being asked to select their preference. Built in rules prevent invalid votes from being submitted, and because of the authenticated environment, no one can vote twice.

3. Voting Receipt

The entire voting process should only take a few minutes. When the voting process is complete a voting receipt number is read out to the voter. This voting receipt can be used to confirm the vote was submitted correctly. Through separation of receipt and voter details, voter preferences remain anonymous at all times.

That’s it!

Simplicity on the outside, expert software on the inside. We strive to make the telephone voting process as simple as possible without compromising on the fundamentals of security and anonymity.

Custom Script

We make sure your voters are introduced to the ballot process in context with a customised voice script. We provide a script for client sign off as part of the ballot planning process.

Authentication

Access to the telephone voting channel requires a GoVote PIN. This is included in instructions sent by email or post. PIN numbers can also be sent via text message directly by GoVote.

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